Terms of service

Terms of Service (Allgemeine Geschäftsbedingungen / AGB)

Last updated: 03.08.2026

These Terms of Service ("Terms") govern all purchases made through notanordinarybread.com, operated by Not An Ordinary Bread GmbH, c/o startup space AG, Wiesenstrasse 10a, 8952 Schlieren, Switzerland (UID: CHE-167.236.269) 

1. Scope

By placing an order on our website, you accept these Terms in full. These Terms apply to all consumers ordering our products for delivery within Switzerland.

2. Products

We sell frozen Brazilian cheese bread (pão de queijo) and related products. Product descriptions, weights (e.g., 375g / 15 pieces per pouch), and prices are displayed on the relevant product page. Ingredients, allergens, and storage instructions are provided on the product packaging label in accordance with Swiss food law (LGV).

3. Conclusion of Contract

Your order constitutes an offer to purchase. The contract is concluded once we confirm your order by email. We reserve the right to refuse or cancel an order (e.g., in case of stock unavailability, pricing errors, or suspected fraud), in which case any payment already made will be refunded in full.

4. Prices and Payment

All prices are shown in Swiss Francs (CHF) and include Swiss VAT (MWST) where applicable. Shipping costs, if any, are shown separately at checkout before you complete your order. Payment is processed via Shopify Payments and/or Payrexx (including TWINT). Payment is due at the time of ordering.

5. Delivery

We currently ship exclusively within Switzerland. Risk of loss passes to you upon delivery to the address provided at checkout.

6. Right of Withdrawal / Returns

Switzerland does not provide a statutory right of withdrawal for online/distance purchases (unlike the EU's 14-day right). Accordingly, all sales are final once shipped, except as set out below under Warranty. If we choose to offer any voluntary return or exchange arrangement, this will be communicated separately and does not create an ongoing entitlement beyond what is stated at that time.

7. Warranty

Statutory warranty rights under the Swiss Code of Obligations (Art. 197 et seq. OR) apply to defective products. If your order arrives damaged, spoiled in transit, or does not match your order, please contact us within 48 hours of delivery at thiagorapp@notanordinarybread.com with photos of the issue, and we will arrange a replacement or refund at our discretion.

8. Liability

To the extent permitted by law, our liability is limited to cases of intent or gross negligence. We are not liable for damage resulting from improper storage or handling of the product after delivery (e.g., failure to keep frozen products adequately refrigerated).

9. Food Safety Notice

Our products contain dairy (Gruyère AOP, Emmentaler) and are produced in a shared licensed kitchen. Full allergen information is provided on the product label. Customers with food allergies or intolerances should review the label carefully before consumption.

10. Governing Law and Jurisdiction

These Terms are governed exclusively by Swiss substantive law. The place of jurisdiction for any disputes is Zürich, Switzerland, without prejudice to any mandatory consumer-protection venue rules.

11. Amendments

We may update these Terms from time to time. The version published on our website at the time of your order applies to that order.

12. Contact

Not An Ordinary Bread GmbH c/o startup space AG, Wiesenstrasse 10a, 8952 Schlieren, Switzerland Email: thiagorapp@notanordinarybread.com Phone: +41 78 333 57 37